JOIN OUR TEAM
Intake & Administrative Coordinator (Bilingual – English/Spanish)
Reports to: Legal Services Manager
FLSA Status: [Non-Exempt/Hourly]
Mission Statement: SDVFP builds power and enables healing in immigrant, refugee, and Muslims communities by amplifying their voices and working in solidarity with all who dismantle bigotry and racism.
Position Summary
The Intake & Administrative Coordinator serves as the first point of contact for community members and clients seeking legal and community health services. This bilingual position provides front-line intake support in both English and Spanish, answers general inquiries, assists with scheduling, and supports the organization with administrative tasks.
Providing services in both English and Spanish is essential to advancing equity and ensuring that language is never a barrier to justice. This role supports our commitment to serving immigrant communities with clarity, respect, and cultural responsiveness.
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Key Responsibilities
Intake & Front-Line Communication
Answer incoming phone calls in English and Spanish
Respond to general community inquiries about services and eligibility
Conduct basic intake screening using established scripts and procedures
Route calls appropriately and escalate urgent matters when needed
Schedule consultations and client appointments
Maintain accurate intake records in case management systems
Administrative Support
Assist the Legal Services Manager with calendar coordination
Open and organize client files (physical and/or electronic)
Manage incoming and outgoing mail
Perform data entry and maintain internal records
Support general office organization and supply management
Assist with document preparation, scanning, and copying, mail and other tasks as assigned
Client & Community Interaction
Provide clear, respectful, and fact-based communication in both English and Spanish, understanding nuances of different dialects
Maintain strict confidentiality in all client and community interactions
Demonstrate cultural humility and professionalism at all times
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Required Qualifications
Fluency in English and Spanish (spoken and written)
High school diploma or equivalent (Associate’s degree preferred)
Strong communication and organizational skills
Ability to manage high-volume phone calls with community members in crisis
Strong attention to detail
Commitment to confidentiality and client-centered service
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Preferred Qualifications
Experience in legal, nonprofit, or community-based settings
Experience working with immigrant communities
Familiarity with case management software, Microsoft Office, Web Research and other computer related skills
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Skills & Competencies
Professional and welcoming demeanor
Strong administrative and time-management skills
Ability to follow structured processes
Ability to trouble shoot and take initiative
Cultural sensitivity and trauma-informed communication
To apply, please send a resume, cover letter, and three references to Jen Dreiske at jen@sdvfpeace.org.
